Core Banking Services Improve Transactional Efficiency
The BFSI sector has always been competitive and even more so after the economics downturn. With competition stiff and customers demanding, banks are constantly pushed to stay a step ahead when it comes to satisfying customers and reducing operational costs. In such a scenario, core banking operations being down can have a very swift adverse effect not just in financial terms but also render a blow to the bank’s image, sending valuable customers to competitors. At the same time, maintaining an in-house core banking applications support would require constant maintenance and monitoring in addition to regular infrastructural and software upgrading, which can prove to extremely expensive.
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NUCSOFT Capabilities
NUCSOFT’s Core Banking services are the ideal partner for your bank, providing industry leading core banking services without the heavy cost implications. At NUCSOFT, we understand our client’s unique business needs and combine this with in-depth industry know how to provide you with optimized solutions. We provide state of the art technology with a capacity to integrate existing software and applications being used to run your banks core processes. This not only helps our clients to majorly cut costs but also eases the transition of moving from one application to another through a common interface.
Our banking clients stand to benefit from the advantages that NUCSOFT’s Core Banking services provide:
- 24/7 365 days a year uptime of applications and processing of high transaction volumes
- Integration of delivery channels such as internet banking, ATMs, branches, call centers, mobile banking, point of sales terminals etc.
- Fully automated exception processing and validation
- Common interface and integration across applications for easier usability and flexibility
- Stringent compliance, governance and quality assurance frameworks to ensure high levels of security and performance
- Reduced cost, risk and complexity by utilizing NUCSOFT’s reliable IT technology and domain expertise when compared in-house core banking management
- Solutions that are easy to integrate and use
Our L1, L2 and L3 Support for our core banking customers:
| First level – L1 Support | Second level – L2 Support | Last level – L3 Support |
|---|---|---|
| 1. Accept calls through IP Phone, Web, Mail, Chat etc. | 1. Configuration Management & Maintenance of all servers at DC, DR, Training and Test & Development (app and DB servers). | 1. Support provided by the Application vendors under ATS |
| 2. Resolve the calls as per the knowledge base | 2. Provide timely resolutions to the problems escalated by L1 support (Help Desk) and by the Bank on the issues/problems. | |
| 3. Escalate calls to L2 | 3. Analyze, resolve and/or develop/customize the new requirements and/or the changes/ modifications to the existing/new customizations | |
| 4. Register, track and follow-up various issues raised/escalated to the vendors L3 | ||
| 5. Train and update knowledgebase to HP and Bank staff | ||
| 6. Receive the patches and testing and coordinating with the Bank for successful movement to production |
