Trouble Ticket Management Solution - OTRS
In today’s times every organization must facilitate the way support for customers and consumers are handled. Open source Ticket Request System is designed for this purpose. If your company is looking for a solution to improve the service desk of departments, this is the right solution.
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NUCSOFT Capabilities
Our open source Ticket Request System’s main feature is to manage customer telephone calls and e-mails. The system is built to support your organization’s sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to inbound inquiries. Your large number of email messages containing questions, viruses and a lot of spam can be handled by our open source system like a charm.
By the use of our Ticket Request system, lots of support departments are able to respond as quickly as possible to inbound inquiries, thus decreasing the response time significantly. Open-source Ticket Request System, is a free and open-source trouble ticket system software package that your company can use to assign tickets to incoming queries and track further communications about them. It is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications. Its foundations are based on both e-mail and telephone support.
Benefits:
- Supports service desk and Customer Service Units and Call-Centers
- Enables to have a transparent view of the status of any reported call
- Scalable features to meet the increasing needs of the service industry
- It is a multi-user system. Multiple agents may work simultaneously in reading the incoming messages, bringing them in order, and answering them.
- It has integrated functionality for creating, reworking and searching FAQ texts
- By using a multilingual web user interface, it is usable independently from the respective operating systems
